Tuesday, 18 September 2007

ROSES come in all forms!!

I particularly love ribbon work roses, I find it difficult to get hold of the vintage variety so I have decided to learn the craft. This skirt is so inspirational with all the lovely big colourful roses. I think I will start big. Millinery Roses - I have finally been able to get hold of loads of velvet roses at a reasonable price.
This beauty arrived from a favourite web store - http://onehundredwishes.com/
Pure eye candy for the eyes and the mouth - thank you :)
Paper roses - thank you Lidy of http://frenchgardenhouse.com/
the little book inside this beautifully wrapped package was gorgeous but equally beautiful is the Roses Birthday card - I bet you didn't know it was my birthday - but how apt:) thank you - x

and then DRUM ROLL !!!
COR!! LOOK AT THESE ~ just got these delivered~ no note?
taking a closer look there is one white rose ~ I know who it is:) XXXX
It used to get the flower shop talking but they know who it is now.

Sweet hubby is known as the roses man who always leaves his message of 1 white rose:)
Only thing is the sweet delivery man ( who looks like Santa Claus) said we know your secret now giving me a wink. Wondering if he was meaning the signature white rose I smiled but Hubby bought as many pink roses as my age. gulp ..... how nice dear:)

Happy Birthday to all you lovely girls celebrating this month - you know who you are :)

Sunday, 9 September 2007

V for Virgo

I love September, and it's my birthday month too!
I thought it might be fun to find out what Virgo's are supposed to be like. I googled this:-
The Virgo motto could be "Perfect is almost good enough." On one hand, this trait makes you very employable, for you're not likely to do shabby work. On the other hand, you can be so finicky that you put limitations on your interactions and experiences before they happen. You'll be happier if you can learn to be selectively less critical, both of others and yourself.
Actually I agree with reference to my arts and crafts as I spend so much time trying to make something perfect that others have created a hundred and one things compared to my one. However I disagree about the not likely to do shabby work - I love SHABBY!! :)) And of course no one is perfect. But this image below always makes me smile:)))
Endless patience is required to reach perfection ...:)))
This part of the year seems to be filled with birthdays in this household and in fact I share my birthday month with 2 of my children and so we seem to have a dining room filled with the remnants of parties all the way up to December. This is the way our dining room chandelier looked last September and it stays like that all through autumn up to Christmas.
I must just say a BIG Congratulations to Holly of http://hollydoodledesigns.com/ on the launch of her revamped website. If you don't know her go take a look and if you already know of her you will know she has a knack of creating the most beautiful creations and presenting them in a way that can only be described as pure eye candy. She seems to include everything I like in beautiful creations with vintage millinery and costume jewellery literally oozing out from everywhere. This picture above was a bundle of vintage wallpaper but you wouldn't know it from all the ribbon and the sweet little bird and buttons. I LOVE it!!
Now you must all know Niki by now of http://nostalgiaatthestonehouse.blogspot.com/
She has the most gorgeous selection of dolls and in particular some really enchanting hatstands with little heads on. The ones I particularly like are 1920 hatstands with a flapper head made in Germany
This inspired me to look out for one on eBay, like the one below. Well I was shocked to see what high prices they go for - nearly £100.00
Well Niki makes some of hers and decorates them in completely unique way, like this one below. She encouraged me to have a go and I was completely surprised to receive this lovely little package from her.

Such a sweet hatstand and beautiful little french card. Thank you so much for it Niki.

Well suppose I better get to work then.

Wednesday, 5 September 2007

Samsung Customer Care (uk) - DON'T CARE AT ALL !!!

Sugar and Spice n everthing nice. WELL NOT TO DAY!!!

Yep the day has turned pretty grey and it's not the weather!!

It comes in the shape of this.
Yes my lovely new fridge that I have treated like gold dust ever since it graced my world.

I bought it from a respected shop that will not be named or used in the same breath as SAMSUNG.

Well the most important feature of my lovely fridge is the icemaking feature. I only bought a fridge like this for that reason. My only crime is to have bought it straight off the shop floor ie: slight scratch marks on the handles, bit of dust etc ( bit of money off but not much - that'll teach me ).

Well I had one day of happiness with the ice making part but then a small part similar to a washer came away within the ice box (not the lever on the outside ) which meant condensation got into this section and froze over the exit for the ice cubes - a job that could have cost about 50p ($1.00) to replace.

BUT OH NO!! according to the customer care man they didn't cover shop soiled goods with broken levers that were sold in the shop as is...... (?) Did I mention broken lever? Well we didn't have a broken lever and everything was absolutely great for 1 day AND
AND why oh why would I buy a fridge with a broken ice making feature (????) I wanted the fridge because of the ice maker!

Well our conversation escalated to the hierarchy of the customer care and then spiralled downwards into the darkest area's of the deep blue where the sharks hover :(((

Rules for customer care - how to keep your customer calm and collected -
1. The customer is always right - well not in Samsung UK?
and if (not on this occasion) their not right don't proceed to tell them in sarcastic manner that they are wrong, it puts their back up.

2. When the customer is really upset and will never buy from them again .... please oh please don't tell them that Samsung corner the market by 80% and you don't really have a choice.

3. When the customer says they will take the problem higher. Don't say it doesn't really make a difference.

You are only undermining the top guys ie: the Company Director who worked so hard to get the product out to the customer and also pay your wages :)

NO STOP right there .... I the customer pay your wages and without me none of you would be paid each month and Samsung wouldn't even exist either.

and if you are in a job that you don't really care about why don't you get yourself out of there and give the job to someone who does care !!!

Well we made one good decision we took out a ' what ever happens insurance' with the shop we bought the item from,

They are going to replace the fridge and speak to Samsung UK - I am NEVER going to buy SAMSUNG again not that the customer care CARED AT ALL!